EscrowFIX.com Help Desk
How to Buy BitcoinTo buy Bitcoin, you can either select an advertised trade on the home page by clicking on the trade identification number (eg: #123456) and review the trade information or goto the BUY page to enter an escrow I.D number.
If you are satisfied with the details, proceed to buy from it.
While in the trade window, start a chat with the seller to receive payment information. Once payment has been made, click on 'I have made payment' button to stop the timer and alert the seller of your payment completion.
once the seller confirms payment, escrow will be released instantly and Bitcoins will be transferred to your wallet automatically.
How to Sell BitcoinsTo sell Bitcoin, you can go to the SELL page and create an escrow to your specification. To make it advertised on the home page, select escrow type (Advertise). To sell to a particular person, select escrow type (One on One).
How to Activate Two-Factor Authentication (2FA)Simply download an authentication application like 'Google Authenticator' on your cellphone or computer. Goto the SECURITY page and copy your unique secrete key on display. Open your downloaded authentication application and enter the copied secrete key.
Copy a code generated by the authenticator application every 30 seconds and enter it in the '2FA Code' section of the security page. Your 2FA will be activated upon successful validation.
How to Dispute a tradeContact Support and use the trade I.D number as subject. Our support team will respond immediately to make sure nobody looses their hard-earned money to scammers or fraudstars.
If you have any questions, trade to dispute or special request Contact Support and we will respond within minutes.